CONTACT and PRICING INFORMATION
Contact Information:
Warren Feld, Designer
#315
627C S. James M. Campbell Blvd
Columbia, TN 38401
Phone: (615) 479-3776
Email: warren@warrenfeldjewelry.com
Ordering and Pricing Information:
A few pieces are for sale as shown on-line. Most pieces are custom-made, after discussions with the client about styles, lengths, colors, and materials.
I begin with identifying a piece from one of the Collections that the client is interested in. I discuss personalizing that piece to the client's interests. I determine what materials will be used, the lengths, type of clasp, and so forth.
I set a price and require a non-refundable deposit of 50%. The piece is created, sent to the client, and, if acceptable to the client, the balance of the price is due. If not, the client returns the piece to us. At that point, we can negotiate to make alterations, work on redesigns, or some other arrangement.
Prices reflect the materials used -- glass, Austrian crystal, gemstones, base metal or precious metal, and the like, as well as professional time, shipping costs, and the typical overhead expenses.
Contact me by phone (615) 479-3776, or email warren@warrenfeldjewelry.com, if interested.
Custom Work
While some pieces are for sale as shown, most of the work I do is custom-made. I work with the client in adapting some of our existing show-pieces to the client's preferences.We discuss personalizing that piece to the client's interests. We determine what materials will be used, the lengths, type of clasp, and so forth.
For all custom work, a 50% nonrefundable deposit is required. The client is also required to provide a valid credit card number, which we maintain on file, until the sales process is completed.
Custom pieces, depending on the work and involvement, may take between 1 to 3 weeks, before ready for shipping.
On Approval
Occasionally, for pieces already made up, I can send these out for an On Approval basis. The client is responsible for the shipping costs both ways, as well as insuring the pieces while in transit and in their possession. The client is asked to provide a valid credit card number for any On Approval sales, which I maintain on file, until the sales process is completed.
I do not offer On Approval for any custom work done. For custom work, I require a 50% nonrefundable deposit.
Payment
I accept payment by credit card -- Visa, MasterCard, Discover or American Express.
I do not accept personal checks.
I accept PayPal.
For each transaction, I require that the client provide a valid credit card number, billing address, security code on back of card. This information I maintain on file, until the sales process is completed.
Sales Taxes
I charge sales taxes to Tennessee residents, when orders are sent to a Tennessee address. Tennessee sales taxes are approximately 9.75%.
Shipping and Handling
I typically ship US Postal Service within the continental United States, Hawaii, Alaska and Puerto Rico, and UPS or FedEx overseas.
I add a small handling fee, as well.
Repairs and Alterations for Custom Pieces
I will repair or alter any custom piece within 6 months of purchase at my expense, if the issue is one related to construction. Afterwards, it is at the client's expense.
The test of any hand-made piece of jewelry comes with wearing it. I understand that.
For bead-woven pieces, or any piece done on FireLine or beading thread, I will repair any broken piece of jewelry, where the cause of the damage resulted from the construction of the piece, one time at no additional charges.
For other damaged pieces, again, where the cause of the damage resulted from the construction of the piece, I will repair the piece one time at no additional charges.
I will alter the length of any piece one time at no additional charges.
For all other repairs or alterations, I charge at the rate of $25.00/hour plus materials cost and shipping.
Returns/Refunds
If the client desires to return any piece, s/he should contact me to get a RETURN AUTHORIZATION number.The client has 30 days to return the piece(s).
For On Approval, a 25% service charge is assessed, if not returned with 30 days.
For Custom Orders, there is a 50% nonrefundable deposit. If the client does not want the piece, they may return it within 30 days. If not received within 30 days, the client will be charged with the outstanding balance.
If there is any damage to the pieces, as a result of client negligence, the client will be assessed damaged costs.
VARIOUS REPAIR WORK
I do various repair work, but do not doing anything involving soldering.Types of repair work I do:
o beaded jewelry repair
o pearl knotting, other hand knotting
o size/length adjustment
o necklace or bracelet re-stringing
o micro-macrame
o broken clasp replacement
o earring repair
o replace lost rhinestones or other stones
o wire wrapping, wire weaving
o stretchy bracelet repair
o custom jewelry design
My turnaround time typically is 3 weeks
You can call or make an appointment to get an estimate
I charge an hourly rate, between $18-25. plus the cost of materials. Minimum hourly rate is 1 hour. If there is some custom design work involved, there will be a charge for this, as well.
WORKSHOPS & CLASSES and OTHER GROUP ACTIVITIES
Making
Arrangements
I am available for various group activities, including workshops, classes, leadership training/team building, lecture/demonstration, and more.
Typically I charge an instructional fee plus a per participant fee. These fees cover materials and handouts. Usually I have a minimum group size of 6. I have no maximum size limit.
We work together from a contract with agreed upon procedures, requirements, and scope of service.
Usually together we identify a cancelation date where no money exchanges hands. After this date, there will be a cancellation charge. If materials have already been ordered for the event, the cancelation charge will include the cost of these materials.
